FAQ
Frequently Asked Questions
We’re here for every parent – every step of the way.
👶 Who is Milo & Moon for?
Milo & Moon is for parents who want more than “just another baby product.”
We’re here for the moms who care about softness, the dads who care about safety, and every family who wants style without compromise.
We design premium baby & kids essentials that are safe, stylish, and made to last.
📦 Where do you ship from?
Our products are shipped from trusted global warehouses depending on your location, ensuring fast and efficient delivery.
We partner with international suppliers to bring you the best baby trends at unbeatable prices – without compromising on quality.
🕒 How long does shipping take?
Processing takes 1–3 business days.
Standard shipping to the U.S. takes 6–11 business days.
✨ In most cases, orders arrive within just a few days – but we always prefer to underpromise and overdeliver, just in case there are carrier delays.
We’ll email you a tracking number as soon as your order ships.
If your order is delayed, reach out – we’ll happily offer a site-wide discount as a thank-you for your patience.
💳 Is it safe to order from Milo & Moon?
Absolutely. Our site uses Shopify’s encrypted checkout system for maximum security.
We never store your card information and will never share your data. Your privacy is protected at all times.
🔁 What is your return policy?
We offer a 30-day return policy.
Items must be unused, in original packaging, and returned within 30 days of delivery.
Need help? Just email us at: miloandmoon.official@gmail.com
📏 How do I choose the right size for my baby?
Every product page includes a helpful size guide with both age suggestions and measurements in inches.
Still unsure? Just contact us and we’ll help you find the perfect fit for your little one.
🌍 Do you ship worldwide?
Yes – we proudly ship to most countries!
Delivery times and costs vary depending on your location, and we always aim to get your order to you as quickly as possible.
🧸 Are your products safe for babies?
Yes. Safety is our top priority.
We carefully select every item with babies and toddlers in mind, using non-toxic, baby-safe materials wherever possible.
However, you must always inspect each item before use and supervise your child at all times.
Milo & Moon is not responsible for misuse of any product.
✨ Why should I trust Milo & Moon?
Because we’re parents too.
Every collection is built with love, tested by real families, and designed to combine beauty, function, and safety.
From soft fabrics to durable soles and functional designs – we think of every little detail so you don’t have to.
📬 Still have questions?
We’re here for you – always.
Reach out to us at miloandmoon.official@gmail.com or DM us on Instagram.
We’ll get back to you within 24 hours.